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Contact Us

At spin-casino-new-zealand (operating exclusively via spins-nz.com), we are committed to ensuring that all users in New Zealand can access timely and effective support in full alignment with local gambling regulations and international industry standards. All contact methods and procedures outlined below are designed to meet, and where possible exceed, the regulatory requirements set forth by New Zealand authorities and the Alderney Gambling Control Commission (Licence No. 155 C1, valid through 2025).

How to Contact Us (System 1: Factual Access Points)

  • Email Support (Primary Channel): For immediate assistance regarding your account, payments, responsible gambling, or technical issues, please email our dedicated support team at support@spins-nz.com. For general enquiries, contact info@spins-nz.com.
  • Live Chat (24/7): Access real-time support through our secure live chat interface, available at all times via spins-nz.com. Live chat is staffed round-the-clock to meet the needs of New Zealand players and ensure regulatory response-time standards are met.
  • Contact Form: Submit your request using our secure online form below. All submissions receive a unique case number for tracking and compliance purposes.
  • Telephone Support: While no direct phone number is currently specified, our team can arrange a callback upon email or live chat request, in accordance with NZ best practice for gambling operators.

Contact Form (Secure Submission)

If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.

Legal and Regulatory Information (System 2: Compliance & User Protections)

  1. Licensing and Regulatory Oversight:
    • Operator: spin-casino-new-zealand is operated for New Zealand clients under spins-nz.com by Baytree (Alderney) Limited, a subsidiary of Super Group.
    • Licence: eGaming Licence No. 155 C1, issued by the Alderney Gambling Control Commission, valid through 2025.
    • Certification: RNG and game fairness independently certified by eCOGRA (2025).
    • Regional Adaptation: All operations, support, and communications are adapted for full compliance with New Zealand gambling laws and the Gambling Act, including user protection standards, privacy, and anti-money laundering protocols.
  2. User Rights and Complaint Procedure:
    • Right to Accessible Support: All users in New Zealand have the right to clear, timely, and effective communication with our support team through the listed channels above.
    • Dispute Resolution: If your issue is not resolved to your satisfaction, you may request escalation. All complaints are handled in accordance with the dispute resolution procedures specified by the Alderney Gambling Control Commission and New Zealand regulatory standards. Written records of all communications are maintained for at least 12 months.
    • External Redress: If, after internal escalation, the dispute remains unresolved, you may contact the Alderney Gambling Control Commission or relevant New Zealand authorities for independent review.
  3. Privacy and Data Security:
    • Data Collection: All contact and support submissions are processed in accordance with the New Zealand Privacy Act 2020, and our Data Privacy Policy as published on spins-nz.com.
    • Security Measures: Personal and transactional information is protected using advanced encryption and access controls, with all records stored in compliance with NZ and Alderney data security requirements.

Key Legal Disclaimers and Protective Clauses (System 2, NZ Focus)

  • Jurisdictional Limitation: spin-casino-new-zealand accepts users residing in New Zealand only through spins-nz.com. Access via other domains is not permitted for NZ residents.
  • Responsible Gambling: Support is available for responsible gambling, self-exclusion, and harm minimization. For confidential assistance, users may also contact Gambling Helpline NZ (24/7).
  • Timeframe for Response: We aim to respond to all contact form submissions and emails within one business day. Complex issues or regulatory requests may require additional processing time, but users will be kept informed throughout.
  • Confidentiality: All communications are treated as confidential and are subject to privacy and anti-fraud protections as required by New Zealand law and the Alderney Gambling Control Commission.

Regional Compliance Note: New Zealand Adaptation (LoT Reflection)

All customer support functions, legal information, and contact mechanisms for spin-casino-new-zealand via spins-nz.com are designed to comply fully with New Zealand gambling regulations in force through 2025. This includes, but is not limited to, the Gambling Act 2003 (NZ), Privacy Act 2020 (NZ), and all applicable Alderney and eCOGRA standards. Where local or international regulations impose stricter requirements, the higher standard shall apply.

Last updated: 6 November 2025