Responsible Gaming

Responsible gaming at spins-nz.com means approaching gambling as a form of entertainment, not a way to make money or escape problems. Our aim is to inform players about the importance of maintaining control, making conscious choices, and knowing the risks associated with gaming. spin-casino-new-zealand is committed to supporting all players in managing their gambling experience responsibly and offers a range of tools and resources to help maintain a healthy approach.

Risk Awareness

OBSERVE: Recognising the early signs of gambling-related harm is critical to prevention and timely intervention. EXPAND: In New Zealand, regulatory standards require gaming operators to actively inform players about behavioral risks and provide self-assessment tools. REFLECT: The following information and self-test are designed to help you identify risky patterns and take action if needed.

Common Signs of Gambling Harm

• Frequent Betting: Increasing the frequency or amounts of bets, even after losses.
• Preoccupation: Thinking about gambling outside of play, neglecting work or personal commitments.
• Chasing Losses: Attempting to recover losses by further gambling.
• Borrowing Money: Using credit or loans to fund gaming activity.
• Emotional Distress: Feeling anxious, irritable, or guilty about gambling.

Self-Assessment Test

Ask yourself the following:

• Do I gamble more than I can afford to lose?
• Have I tried to win back money I've lost?
• Do I feel restless or irritable when I can't gamble?
• Have I lied to friends or family about my gambling?
• Has gambling caused financial, work, or relationship problems?

If you answer "yes" to any of these questions, consider using our support tools or contacting a professional resource listed below.

Limits & Tools

OBSERVE: New Zealand regulations require licensed operators to provide actionable self-management tools. EXPAND: spin-casino-new-zealand (spins-nz.com) enables players to set financial and time-based limits within their account. REFLECT: The following step-by-step instructions ensure legal compliance and user empowerment.

How to Set Deposit Limits

1. Log in to your spin-casino-new-zealand account at spins-nz.com.
2. Navigate to your account dashboard and select Responsible Gaming or Limits.
3. Choose your limit type: Daily, Weekly, or Monthly.
4. Enter the maximum deposit amount you wish to set for the selected period (e.g., NZD 100 per week).
5. Confirm your selection. Limit changes may take effect immediately or require up to 24 hours for increased flexibility, in accordance with regulatory best practice.

Setting Time Limits and Taking Breaks

• Session Timers: Activate a play session timer in your account settings. You will receive notifications when your chosen time period is reached.
• Time-Out: To take a voluntary break:
  • Go to Responsible Gaming > Time-Out.
  • Select the desired duration (24, 48, or 72 hours).
  • Confirm your decision. Your account will be inaccessible until the period expires.

Regional Compliance Note: All tools are designed to meet or exceed NZ regulatory requirements for player protection and are available to all users registered via spins-nz.com.

Self-Exclusion

OBSERVE: Self-exclusion is a legal right and operator obligation under NZ law and industry best practices. EXPAND: spin-casino-new-zealand (spins-nz.com) provides both temporary and permanent self-exclusion options. REFLECT: The following process ensures user autonomy, legal protection, and clear understanding of consequences.

1. Access Self-Exclusion: Log in to your account at spins-nz.com and navigate to Responsible Gaming > Self-Exclusion.
2. Select Duration: Choose the desired self-exclusion period: from 6 months, 1 year, or permanent/lifetime block.
3. Confirm Decision: Carefully read the terms and confirm your self-exclusion. You may be asked to re-enter your password or verify via e-mail.
4. Support Contact: For assistance, contact our Responsible Gaming support at support@spins-nz.com.

• Consequences: During self-exclusion, you cannot log in, deposit, or play. Withdrawals of any remaining balance may be processed according to our withdrawal policy, subject to verification. Early reactivation is not permitted.
• Refund Terms: Outstanding balances can be claimed by contacting support. Refunds are subject to standard verification and anti-money laundering checks.

Legal Obligation: All self-exclusion requests are treated confidentially and in accordance with NZ and Alderney regulations. Your data will not be shared outside regulatory or legal requirements.

Support Resources

OBSERVE: NZ law mandates the provision of accessible, confidential support for gambling-related harms. EXPAND: We deliver a comprehensive suite of resources, including local and international contacts, self-exclusion schemes, blocking software, and family support. REFLECT: All support options are accessible to users of spin-casino-new-zealand exclusively via spins-nz.com and are presented with maximum confidentiality.

Local Support for New Zealand

• Gambling Helpline NZ
  • Phone: 0800 654 655 (24/7, free, confidential)
  • Text: 8006
  • Languages: English, Māori, Pacific, and interpreter services
  • Website: gamblinghelpline.co.nz
• Asian Family Services (for Asian language support)
  • Phone: 0800 862 342
  • Languages: Mandarin, Cantonese, Korean, Vietnamese, Thai, Japanese, Hindi

International Support Organizations

Self-Exclusion Schemes by Country

• UK: GamStop
• Spain: RGIAJ
• New Zealand: Contact Gambling Helpline NZ for venue-based exclusion

Blocking Apps & Family Support

• Blocking Software: Gamban, BetBlocker (blocks access to gambling sites on devices)
• Family Support: Gambling Helpline Whānau Support, Gam-Anon (support groups for families)

Confidentiality: All contacts and support requests are strictly confidential. Professional assistance is available at every stage.

Help for Family

OBSERVE: Family and friends often play a critical role in supporting those affected by gambling harm. EXPAND: NZ guidelines recommend open communication and access to specialist support. REFLECT: The following practical steps are provided for families seeking help.

• How to Start the Conversation:
  • Choose a calm moment to express concern without judgment.
  • Use "I" statements (e.g., "I've noticed you seem stressed after gambling.").
  • Offer support and encourage seeking professional help.
• Engage with Support: Suggest contacting the Gambling Helpline NZ or attending Gam-Anon meetings for families.
• Next Steps: Consider referral to a psychotherapist or addiction counselor. Immediate help is also available via local hotlines and online forums.
• Family Forums: Gambling Helpline Whānau Support, Gam-Anon

Operator's Commitment

OBSERVE: spin-casino-new-zealand, operated exclusively via spins-nz.com, is required to maintain robust internal controls for player protection as per NZ and Alderney eGaming license 155 C1. EXPAND: This includes behavioral monitoring, risk assessment, and proactive interventions. REFLECT: The following outlines our commitment and procedures.

• Risk-Check Procedures: Automated systems analyze game patterns for signs of excessive or risky behavior (e.g., rapid deposits, escalating losses, extended play sessions).
• Warning Messages: In-app notifications and e-mails may alert players when risk patterns are detected, offering support resources and the option to set limits or self-exclude.
• Support Initiation: If risk thresholds are met, our Responsible Gaming team may reach out via your registered e-mail (support@spins-nz.com) to offer assistance and discuss available tools.
• Regulatory Compliance: All monitoring and interventions are carried out in accordance with NZ privacy laws, Alderney licensing requirements, and eCOGRA standards for fairness and player protection.

Updates

OBSERVE: Legal and regulatory obligations require us to keep players informed of all policy changes. EXPAND: Updates to responsible gaming policies are communicated proactively. REFLECT: You will be notified of any changes via:

• Email notifications sent to your registered address
• Banner notifications on spins-nz.com

Last updated: 2025-11-06

Contact & Feedback

OBSERVE: Direct access to the Responsible Gaming department is a regulatory requirement for transparency and support. EXPAND: All communications are confidential and handled by trained staff. REFLECT: Contact us at any time for support, feedback, or self-control requests:

• Email: support@spins-nz.com (Responsible Gaming Department)
• General inquiries: info@spins-nz.com

Feedback & Support Requests: Please use the in-account support form available under Responsible Gaming in your account dashboard, or e-mail us directly for personalized assistance.

spin-casino-new-zealand, powered by Baytree (Alderney) Limited under Alderney eGaming licence 155 C1, is committed to responsible gaming in strict alignment with New Zealand legislation and international best practice.