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Terms & Conditions

OBSERVE: Identify all key operational and legal terms. EXPAND: Clarify jurisdictional interpretations. REFLECT: Present concise, legal definitions for user clarity.

  • Operator: Baytree (Alderney) Limited, operating spin-casino-new-zealand for New Zealand users via spins-nz.com under Alderney Gambling Control Commission eGaming licence (No. 155 C1), valid until 2025.
  • User/Player: Any individual accessing, registering, or making use of gaming services on spins-nz.com in New Zealand.
  • Account: A registered profile on spins-nz.com providing access to gaming and related services.
  • Bet: A monetary stake placed by a user on any game or event offered by spin-casino-new-zealand.
  • Bonus: Promotional funds, free spins, or other incentives subject to specific activation and wagering requirements.
  • Wager: The act of staking funds, including both real and bonus money, on eligible games.
  • Game: Any casino, slot, live dealer, or betting product offered on spins-nz.com.
  • KYC: "Know Your Customer", the process of verifying user identity in accordance with regulatory requirements.
  • Responsible Gambling: Policies and tools designed to prevent problem gambling and protect user welfare.
  • Terms: This agreement, including all referenced policies and regulatory requirements.

Account Registration

OBSERVE: NZ law requires strict age and identity verification. EXPAND: Consider anti-fraud, AML and responsible gambling obligations. REFLECT: Outline transparent registration and verification steps.

  1. Eligibility and Age Verification: Only individuals aged 18 years or older, residing in New Zealand, and not otherwise prohibited by law may register for an account on spins-nz.com. Spin-casino-new-zealand enforces strict age verification in compliance with New Zealand regulations.
  2. Registration Process: Users must provide accurate personal information, including name, date of birth, address, and valid email address. Email verification is mandatory to activate the account. Users are required to choose a secure password and are responsible for maintaining its confidentiality.
  3. KYC and Identity Checks: Prior to processing withdrawals or in accordance with regulatory requirements, spin-casino-new-zealand may require users to provide identification documents (e.g., passport, driver's licence, utility bill) and proof of address, and may conduct additional background checks to prevent fraud and comply with anti-money laundering (AML) obligations.
  4. User Obligations: Users must ensure all information provided is current, true, and complete. Failure to provide accurate information, or attempts to create multiple or fraudulent accounts, may result in suspension or termination of the account and forfeiture of funds.
  5. Account Security: Users are responsible for safeguarding their login credentials. Any unauthorized access or suspected breach must be reported immediately to support@spins-nz.com.

Regional Compliance Note: NZ law mandates robust KYC and AML procedures for all gambling operators.

Betting & Gameplay Rules

OBSERVE: NZ gambling law requires fair, transparent play and anti-fraud measures. EXPAND: Address minimum/maximum bets, conduct, and integrity of gameplay. REFLECT: Provide detailed, user-friendly rules for all gameplay.

  1. Placing Bets: Bets may be placed only by registered users with sufficient funds in their account. Minimum and maximum bet limits apply and are displayed within each game. Bets are irrevocable once confirmed unless otherwise specified in game rules or in the event of technical malfunction.
  2. Bet Types and Availability: Spin-casino-new-zealand offers a variety of game types including slots, live dealer games, and table games, all subject to posted rules and game-specific terms.
  3. Cancellation and Modification: Once a bet is placed and accepted, it cannot be cancelled or modified except in the event of demonstrable technical error or system malfunction as verified by the operator.
  4. Conduct in Live Casino and Chats: Users must act respectfully in all chat and live dealer environments. Insulting, abusive, harassing or fraudulent behaviour is strictly prohibited. The operator reserves the right to mute, restrict, or suspend users who violate conduct standards.
  5. Cheating and Collusion: Any attempt to cheat, manipulate game outcomes, use bots or external assistance, or collude with other players will result in immediate account suspension and possible legal action.
  6. Game Fairness: All games are tested and certified by eCOGRA for fair and random outcomes.

Legal Protection: All disputes regarding bets and gameplay are subject to independent review and, where applicable, arbitration in accordance with these Terms.

Bonus Terms

OBSERVE: NZ advertising law mandates clear bonus conditions. EXPAND: Cover activation, wagering, and prohibited activities. REFLECT: Present transparent, legally defensible bonus terms for user protection.

  1. Bonus Activation: Bonuses may be activated only as specified in the promotion, usually by opting in or entering a bonus code. Each bonus is subject to specific eligibility requirements and may be withdrawn or amended at the operator's discretion.
  2. Wagering Requirements: Unless otherwise specified, all bonuses are subject to a standard wagering requirement of at least 40x the bonus amount, which must be fulfilled within 30 days of activation. Only eligible games contribute towards wagering requirements; contributions may vary by game type.
  3. Prohibited Games and Actions: Not all games are eligible for bonus wagering. A list of excluded games is maintained on spins-nz.com. Use of betting patterns, "safe bets", or any attempt to abuse bonus offers (including creating multiple accounts) is strictly forbidden and may result in forfeiture of bonus and winnings.
  4. Combining Promotions: Unless stated otherwise, bonuses and promotions cannot be combined. Only one active bonus per account is permitted at any time.
  5. Bonus Abuse Policy: Spin-casino-new-zealand reserves the right to withhold or cancel bonuses and associated winnings in cases of suspected abuse or violation of bonus terms.

Regional Compliance Note: All bonus offers for NZ users must comply with the Gambling Act 2003 and related regulations.

Payments & Withdrawals

OBSERVE: Comprehensive NZ AML/CFT obligations and user rights. EXPAND: Include method details, limits, fees, processing times, and refund conditions. REFLECT: Bullet-pointed, transparent payment terms.

  • Deposit Methods: Users may deposit funds via accepted methods including credit/debit cards, e-wallets, and (where supported) cryptocurrency. All payment options are listed and updated on spins-nz.com.
  • Withdrawal Methods: Withdrawals are processed via the same method used for deposit where possible, subject to successful KYC verification. Minimum and maximum withdrawal limits apply; current limits are published on spins-nz.com.
  • Processing Times: Deposit transactions are usually instant. Withdrawals are processed within 1-3 business days following successful verification. Delays may occur due to additional checks or third-party processing times.
  • Fees: Spin-casino-new-zealand does not charge fees for standard deposits or withdrawals; however, third-party payment providers may impose charges for certain transactions.
  • Refunds: Refunds for deposited funds or cancelled bets are granted at the operator's discretion, subject to investigation of the circumstances. Bonus funds are non-refundable except as required by law.
  • Anti-Money Laundering (AML): All transactions are monitored in accordance with NZ AML/CFT laws. Suspicious or irregular transactions may be reported to the relevant authorities and may result in account suspension or further investigation.
  • Currency: All transactions for New Zealand users are processed in NZD unless otherwise specified.

Legal Protection: The operator may withhold payments pending completion of verification or in cases of suspected fraud.

Limitation of Liability

OBSERVE: NZ law requires clear limitation of liability and user risk warnings. EXPAND: Include operator's obligations, exclusions, and maximum liability. REFLECT: Detailed, bullet-pointed legal disclaimer.

  • Operator Obligations: Spin-casino-new-zealand undertakes to provide fair games, accurate results, and secure transaction processing, as certified by eCOGRA and regulated by the Alderney Gambling Control Commission.
  • Exclusions of Liability: The operator is not liable for losses arising from:
    • Technical failures, software errors, or service interruptions beyond its reasonable control
    • Acts or omissions of third-party service providers
    • Network or communication failures not attributable to operator negligence
    • Errors or incomplete data submitted by users
  • Maximum Compensation: The operator's maximum aggregate liability to any user shall not exceed the amount of the relevant bet or wager placed by the user on spins-nz.com.
  • No Warranty: All services are provided "as is" without any express or implied warranty regarding fitness for purpose or uninterrupted availability.

Legal Disclaimer: Nothing in these Terms shall exclude liability for fraud, gross negligence, or any matter that cannot be limited by New Zealand law.

Intellectual Property Rights

OBSERVE: Copyright and software rights require explicit notice. EXPAND: Prohibit unauthorized use, copying, or distribution. REFLECT: Concise, unambiguous protective clauses.

  • Ownership: All content, trademarks, software, and data on spins-nz.com are owned or licensed by the operator and protected by intellectual property laws.
  • Prohibited Use: Users may not copy, reproduce, distribute, publish, display, transmit, or adapt any part of the site or its content without prior written consent from the operator.
  • Software Restrictions: Reverse engineering, decompiling, or tampering with any software or code on spins-nz.com is strictly prohibited.

Legal Protection: Breach of intellectual property rights may result in immediate account termination and legal action.

Privacy & Data Protection

OBSERVE: NZ Privacy Act 2020 compliance and user data protection. EXPAND: Reference full privacy policy and data handling standards. REFLECT: Clear summary and user guidance.

  • Data Processing: All personal data is collected, stored, and processed in accordance with the spin-casino-new-zealand Privacy Policy and applicable New Zealand laws.
  • User Rights: Users may request access to, correction of, or deletion of their personal data as provided by law.
  • Policy Reference: For more information, users should consult the full Privacy Policy available on spins-nz.com.

Legal Protection: The operator implements industry-standard security measures to safeguard user data and complies with the NZ Privacy Act 2020 and Alderney regulatory requirements.

Changes to Terms

OBSERVE: Operator must notify users of material changes. EXPAND: Clarify processes and user options. REFLECT: Bullet-pointed, transparent modification procedure.

  • Notification Procedure: Spin-casino-new-zealand will notify users of any material changes to these Terms by email (to the address registered on the user's account) and/or via prominent website banners at least 7 days prior to taking effect, unless an earlier change is required to comply with law.
  • User Acceptance: Continued use of spins-nz.com following notice of changes constitutes acceptance of the updated Terms.
  • Right to Discontinue: Users who do not agree to the revised Terms may discontinue use of their account and request closure at any time prior to the changes taking effect.

Legal Protection: It is the user's responsibility to review Terms periodically for updates.

Termination & Suspension

OBSERVE: Legal grounds for account action must be clear. EXPAND: Outline procedure, notice, and handling of residual funds. REFLECT: Comprehensive termination policy for user protection.

  1. Grounds for Suspension/Termination: The operator may suspend or close a user's account in cases of suspected fraud, breach of Terms, provision of false information, self-exclusion, regulatory requirements, or inactivity exceeding 24 months.
  2. Procedure: Where practical, users will be notified in advance by email of the grounds for suspension or termination. In urgent cases, accounts may be suspended immediately pending investigation.
  3. Refund of Funds: Upon closure, any remaining balance (excluding bonus funds or amounts subject to investigation) will be refunded to the user via the original payment method, subject to successful verification and absence of legal or regulatory impediments.
  4. Appeals: Users may contact support@spins-nz.com to appeal or request clarification regarding account action.

Legal Protection: Account actions are conducted in accordance with NZ law and Alderney licensing obligations.

Governing Law & Jurisdiction

OBSERVE: Specify applicable law and dispute process. EXPAND: Include arbitration and court jurisdiction. REFLECT: Detailed, regionally compliant clause.

  • Applicable Law: These Terms and all use of spins-nz.com by New Zealand users are governed by the laws of New Zealand, subject to the licensing and regulatory framework of the Alderney Gambling Control Commission.
  • Jurisdiction: Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of New Zealand, unless otherwise required by law.
  • Dispute Resolution: Users are encouraged to contact customer support in the first instance. If a dispute cannot be resolved, it may be referred to arbitration in New Zealand, or to the Alderney Gambling Control Commission as applicable.

Legal Protection: This section does not preclude users from exercising any statutory rights under New Zealand law.

Contact Information

OBSERVE: Provide full up-to-date contact details. EXPAND: Ensure user access to support and legal recourse. REFLECT: List all available communication channels.

Note: All communications with spin-casino-new-zealand via spins-nz.com are subject to these Terms and applicable data protection laws.